Frequently Asked Questions...

 Welcome to the FAQ page of Groves Clean and Tidy, your trusted domestic cleaning and professional organising service in Teesside, UK. We are here to help with any questions you may have!

At Groves Clean and Tidy, we offer a range of services designed to make your home or office spotless and organised, including:

• Domestic cleaning
• Professional organising
• Deep cleaning
• End of tenancy cleaning
• One-off cleaning services
• Regular cleaning packages
• Help with decluttering and home organisation

Yes, we also offer cleaning and organising services for businesses in Teesside. Whether you need regular office cleaning or help organising your workspace, we can assist in keeping your business environment clean, tidy, and efficient.

Booking with us is simple! You can book directly on our website, just visit the 'book online' icon on the homepage. Or you can whats app 07851525043 or email hello@grovescleanandtiody.co.uk 

Yes! At Groves Clean and Tidy, your peace of mind is our top priority. All of our employees are:

• Fully referenced
• DBS (Disclosure and Barring Service) checked
• Fully insured under our business insurance policy

We take pride in ensuring the safety and security of both our clients and our team.

We believe that everyone should have access to a clean and organised environment.  Our neurodiverse services are tailored to support individuals with conditions such as autism, ADHD, and sensory processing differences. We offer:

• A flexible approach to how cleaning and organising are carried out
• Sensory-friendly options (e.g., using unscented products or adjusting lighting)
• A calm and understanding approach to your specific needs
• Clear communication and step-by-step instructions where needed

We’re committed to making your experience as comfortable and stress-free as possible.

We proudly serve the Teesside area, including:

• Middlesbrough
• Wynyard
• Ingleby Barwick
• Stockton-on-Tees
• Norton
• Redcar
• Billingham
• Yarm
• And surrounding areas

If you’re unsure whether we cover your area, feel free to reach out, and we’ll be happy to confirm!

Payment is easy! We accept a variety of payment methods, including bank transfers, payment online, and cash. Payment is typically due after the completion of the service unless otherwise arranged.

We offer both one-off cleaning services and regular cleaning packages. Whether you need a one-time deep clean or ongoing support with cleaning and organisation, we can tailor our services to your preferences.

We use high-quality, eco-friendly cleaning products whenever possible to ensure a clean home while being kind to the environment. If you have any specific preferences (e.g., hypoallergenic or fragrance-free products), just let us know, and we’ll accommodate your needs.

We understand that life can be unpredictable. If you need to cancel or reschedule your service, please let us know as soon as possible. We kindly request at least 24 hours’ notice to avoid a cancellation fee.

Yes, typically we have a minimum booking time of 2 hours for cleaning services. However, if you have specific requirements or smaller tasks, don’t hesitate to get in touch, and we can work something out.

At Groves Clean and Tidy, we are committed to providing exceptional service with a personal touch. Our professional and friendly team:

• Takes pride in delivering high-quality cleaning and organising services
• Understands the unique needs of neurodiverse individuals
• Is fully insured and references checked for your peace of mind
• Provides a flexible, customer-centric approach to every job

If you have any other questions or need more information, don’t hesitate to get in touch. We’re here to help!

Contact Groves Clean and Tidy today to book your cleaning or organising service in Teesside!